The Sixth Pillar of Success is about culture and hospitality. We know our listeners appreciate hearing from an authority on hospitality and culture. Erin Moran is that voice. She is Director of Dr Grasmick's Leadership Institute at Towson University weighs in with her definition of hospitality and good culture. She has been part of Union Square Hospitality Group, and Great Places to Work.
She holds a unique perspective on hiring and retaining staff, of how a good culture supports the bottom line, and how your businesses future is tied to a good work environment -- good for the staff and good for the customers. She references the Trust Index from Great Places to Work.
Gain some perspective on your own business by listening in and asking if you are doing your best for your team, for your guests, and therefore for yourself.
Our series of episodes are designed to share the Six Pillars Program are followed by episodes which illustrate each pillar. Future episodes will reference Six Pillars Program, and why it's important to have a clear strategy to improve your business.