Running a restaurant is never easy.
Learn how food industry professionals are working with Martha Lucius to save time and money. Streamline your daily operations, improve your team and build a better business.
Gertrude’s CHESAPEAKE Kitchen
Baltimore, MD
Description:
Established, highly-respected restaurant at Baltimore Museum of Art. Chef John Shields is a cookbook author and TV personality.
Problem:
Hospitality did not meet the owners’ standard and volume was flat.
Approach:
Refining hospitality: "Amazing Hospitality” guided trainings, service and every interaction. Internally we rewrote mission and vision statements; built monthly trainings, led by staff. Quarterly workshops embedded new culture and habits in the dining room and to the kitchen. Owner and management team attended two ZingTraining to bring the vision into reality. A positive culture emerged. Sales and profits improved 3% annually.
Length of Engagement:
1.5 years, in-person and virtually.
BLOOM BAKERY
KANSAS CITY, MO
Description:
New owner/former nurse takes over established French Bakery.
Problem:
Revenue and profit were flat. Needed guidance on business development.
Approach:
Identify sales growth potential. Identified issues inside the bakery kitchen, solved with a food costing worksheet. Based on our findings, trained staff how to sell based on best food cost items. Built strong marketing habits. Now there is a monthly email, website is updated regularly and social media postings happen more frequently. Well positioned to pivot during COVID by feeding frontline, meal kits and was chosen to be a local vendor at the new KCI airport.
Length of Engagement:
Biweekly sessions. Initial engagement 1.5 years. Reset sessions when requested.
Reach business goals with Martha Lucius
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PRIMAVERA KOSHER CAFE
MUNSEY, NY
Description:
Young brother and sister team own Kosher-dairy Venezuelan restaurant located in Orthodox Jewish community.
Problem:
Improve revenue growth in every aspect of the company including food costs and labor costs. Compete more competently against two local cafes.
Approach:
Minimize labor costs. We started at 45% and moved to 28%. Created a strong, dedicated team. Rebuilt website and imbedded online ordering platform. Developed onsite catering and offsite events plan. Revenue goal setting for financial success was met within one year, with 12% annual growth to date.
Length of Engagement:
Hybrid model over one year: monthly in-person, and virtual strategy sessions.
KHEPRI CAFE
CHICAGO, IL
Description:
Khepri is a lifestyle brand. Their focus is on CBD infused lotions and tinctures. They opened a cafe to expand their reach.
Problem:
Owners needed basic operational skills to own and run an urban cafe serving a healthy menu and educational workshops.
Approach:
Assessed the floorpan, menu and retail products.. Determined how to simplify the menu given limited restaurant experience and with an underlying intention to build their lifestyle brand. Opened during pandemic and remains open embracing local partners and serving signature menu.
Length of Engagement:
3 month virtual strategy plan.