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Viewing entries tagged
customer service

Restaurant Instagram: Case Studies

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Restaurant Instagram: Case Studies

Restaurant owners don't have time to wander around dreamily imagining good social media. You don't know everything about social media, either. BUT, you need clarity, instruction and examples. Zeroing in on what makes good content on social media--that's what you need. So this month I am focusing on Instagram. I'm going to let my research speak for itself.  Here are good example of amazing social media from a restaurant.  Here's what I learned.

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HIRING PRACTICES

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HIRING PRACTICES

Hiring practices can improve if you are willing to face the fact that staff need to represent your mission and vision.  When you hire, do you explain the mission of the restaurant during the interview.  Does the applicant have experience working with a restaurant that thinks about hospitality, over basic customer service?

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LEADING YOUR STAFF: CUSTOMER SERVICE

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LEADING YOUR STAFF: CUSTOMER SERVICE

Imagine that you magically have fantastic customer service, and great hospitality in your business.  As you read that, you probably know and feel that your staff cannot read your mind, and cannot be you. So training your staff is essential.

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