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restaurant consulting

YELP APP:  restauranteurs pros and cons

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YELP APP:  restauranteurs pros and cons

Are you a skeptic when it comes to YELP? As owners of restaurants, we are.  This topic is visceral, real, and even unpleasant. I’m actually conflicted:  as a restaurant person, I too can get annoyed by YELP. As a customer, let me admit my truth, I find the app useful at times (more on this below!). We’ve all be burned by customers spouting off what they think. Our response at that moment is to say, “they have no idea what was really going on!” But we all know a response must be formed.  I recently had a conversation with a YELP team member, and I’ll share what I learned because it’s useful to the community of owners. I’ll dig into the pros and cons, and then concluded with my takeaway.

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Systems in a Restaurant

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Systems in a Restaurant

Technology can support a restaurant, bar or cafe.  Find the systems that work well for your three most important technology centers:  POS, an accounting system, BOH restaurant management software. 

This month I've found myself thinking, "the procedures in the restaurant arn't current!"  Restaurants, cafes and breweries are ever changing, and hopefully ever growing. Adding technology is part of those changes.  Technology and computerized systems reflect what staff and management need. If a technological solution and system is working, then every day feels less chaotic. More like a train moving down the track. Ultimately if your not making money in your restaurant, chances are there is little to no structure. You're  reading this thinking, "Oh, yah, we need to improve!" Here are some solid computerized systems your business needs to stay current. 

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SHARED PLATES

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SHARED PLATES

This post takes you inside Curry Leaf Cafe in Kemptown, and it's chef-owner Kanthi Kiran Thamma. He is building on the momentum of two ongoing restaurant successes. The latest incarnation of Curry Leaf Cafe is shared plates and small plates, of the street food of southern India. There's even a small masala dosa on the menu. 

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MARKETING FOR RESTAURANTS, CAFES and BREWERIES

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MARKETING FOR RESTAURANTS, CAFES and BREWERIES

Marketing for your restaurants is an individual journey.  Yes ,it's your story to tell. The story is central to growing your business. You'll be developing your story, which in turn creates a florishing business. Make that action active, but not urgent.  Do it right, don't keep doing it over and over.  Be patient.  Slowly and consistently share your story.  In fact, it's alot like a slow food dinner--where the food takes hours to prepare, bring good people to the table, and community arises and is nurtured.  If that image, that tiny story, helps you start to market your restaurant, awesome.  Now, read on, and you'll find that you have it inside you, but it's about to develop into your unique skill set, that works for your exact restaurant! 

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IDEA SPARKS FOR 2017

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IDEA SPARKS FOR 2017

Idea sparks for a healthy new culture in your restaurant or cafe in 2017. Good food just isn't enough these days. What are you doing to pay attention to what customers notice, and what actually is the inner workings of your cafe or restaurant.

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